POS solutions are a decisive tool for the operation of companies in the HORECA sector. Nowadays restaurants, cafeterias, hotels and catering companies, as well as various food stores, can benefit from Point of Sale systems for sales management, stock inventory or even the management of customer loyalty programs.
When we talk about HORECA point-of-sale solutions, we are not simply referring to the dataphone or collection system to manage customer payments, but to the hardware and software set that allows the company to manage a whole series of essential elements for sales, from menu preparation to customer collection.
Point-of-sale solutions can, in fact, be applied in a wide variety of sectors. But there is no doubt that the merchandising establishments that need this type of tool are all the hotel and catering businesses, which are generally encompassed in the acronym HORECA (Hotels, Restaurants and Cafeterias).
Below we will show you the advantages of using a POS solution for HORECA management and what kind of companies require this kind of system.
What is a POS solution?
POS (Point of Sale) software is a business solution that facilitates the customer experience. Its function is to help the company to manage orders, streamlining the sales process and automating different procedures, such as collection management, customers, inventory, suppliers, loyalty program and other essential functions for food companies.
It is also commonly known as POS (Point of Sale Terminal). In any case, we are talking about a system made up of hardware (ticket printer, computer, barcode reader, screen...) and software, in which the different menus or products that the customer can buy are registered, and whose sale the clerk can process with just a couple of keystrokes, if we are talking about a POS with touch screen.
The evolution of POS: From point of sale to point of service
The more traditional POS solutions were generally very basic. They only allowed the management of collections and were an evolved form of the old cash register. Today, however, the point of sale or Point of Sale has become a point of service, as it includes many other functionalities.
For starters, today's point-of-sale solutions have a mobile dataphone. You don't have to be at the cash register to cash out. This offers many advantages if you have a large store, a terrace, or even if you have several stores. In fact, you can even collect home delivery orders on the spot, or manage the collection through an electronic device.
The POS system cannot operate independently from the rest of the company's management tools. For example, when a sale occurs, inventory must be updated in real time, as units that are no longer available must be written off. On the other hand, a company's relationship with its customers can have many implications. For example, a customer may want to reserve a table at the restaurant; you can manage this directly with a current POS system. Or maybe you have created a loyalty card for customers, whose data you have registered in your POS system. This is only possible with current POS tools.
The latest systems may even have a self-service kiosk, allowing customers to place orders directly on a screen, without having to queue at the cash register.
POS solutions for the HORECA sector
These are some of the sectors in which POS software can be applied.
1. Restaurants
With this solution, it is easier to manage table service, payment control or home deliveries through delivery chains. All integrated in a single software so that customer service staff can work quickly and agile.
2. Supermarkets
The point-of-sale program is also a great help for supermarkets of all sizes. With this tool you can facilitate automatic payment, reduce queues or carry out customer loyalty programs.
3. Corporate Catering
It is the ideal tool for corporate catering companies to control their orders online and manage them quickly and without making administrative errors.
4. Fast food
Fast food chains are also undergoing significant changes. This is why conventional software is no longer useful.
One of the growing trends, especially in this post-pandemic era, is the widespread use of home-delivered meals. With a Point of Sale software solution, delivery locators and the systematization of tasks in the kitchen can be managed.
5. Retail stores
Every retail store needs a POS solution that allows inventory management, shift control or efficient payment management. With this type of tool you can have all this information accessible in real time and manage online and offline payments quickly.
6. Bakeries
Bakeries have also expanded their scope of action in recent years. A modern and advanced point-of-sale program that can manage omnichannel, facilitating telephone sales, online sales and sales in your physical store and franchises in an integrated way.
Does your company need a POS solution?
Yes, you need a POS system to be able to charge your customers and manage your restaurant digitally. It doesn't matter if you have a bakery, a coffee shop, a grocery store or a restaurant, no matter what size it is. The right thing is that you can have a POS integrated with your management system, which allows you to manage card payment and adapts to omnichannel sales, from delivery apps to your own eCommerce.
You've probably already seen the advantages of a POS in your business. But now you're wondering if your small business really needs this kind of tool. Perhaps you think that since you are a small business you don't need to have a computer program. The truth is, however, that your industry is evolving. Since the Covid-19 pandemic, many restaurants and cafés have had to adapt, implementing new commercial offers such as home delivery through delivery chains. You are open to new management opportunities and don't want to turn your back on technology.
A POS solution is a boon to your business sales. Many customers today will pay for their orders by credit card or cell phone over cash orders. If you could also have a record of your customers, the management of your restaurant or cafeteria would be easier. You could manage reservations, keep track of your loyalty program, make it easier for customers to buy through the self-service kiosk...
Choose the right POS solution for your business
Not all POS systems are adapted to the needs of HORECA management today. It is therefore essential to be aware of this reality and use POS solutions that meet the challenges that your restaurant faces.
Zucchetti Spain's Tilby POS software, the POS solution in the cloud for SMEs in the HORECA sector, has all the functionalities for an efficient management of sales, orders and all the services of your business. You will be able to manage tables and reservations, kitchen management, loyalty program, bank card payment, self-service kiosk and all the other advantages of a Point of Sale program.
When we talk about HORECA point-of-sale solutions, we are not simply referring to the dataphone or collection system to manage customer payments, but to the hardware and software set that allows the company to manage a whole series of essential elements for sales, from menu preparation to customer collection.
Point-of-sale solutions can, in fact, be applied in a wide variety of sectors. But there is no doubt that the merchandising establishments that need this type of tool are all the hotel and catering businesses, which are generally encompassed in the acronym HORECA (Hotels, Restaurants and Cafeterias).
Below we will show you the advantages of using a POS solution for HORECA management and what kind of companies require this kind of system.
What is a POS solution?
POS (Point of Sale) software is a business solution that facilitates the customer experience. Its function is to help the company to manage orders, streamlining the sales process and automating different procedures, such as collection management, customers, inventory, suppliers, loyalty program and other essential functions for food companies.
It is also commonly known as POS (Point of Sale Terminal). In any case, we are talking about a system made up of hardware (ticket printer, computer, barcode reader, screen...) and software, in which the different menus or products that the customer can buy are registered, and whose sale the clerk can process with just a couple of keystrokes, if we are talking about a POS with touch screen.
The evolution of POS: From point of sale to point of service
The more traditional POS solutions were generally very basic. They only allowed the management of collections and were an evolved form of the old cash register. Today, however, the point of sale or Point of Sale has become a point of service, as it includes many other functionalities.
For starters, today's point-of-sale solutions have a mobile dataphone. You don't have to be at the cash register to cash out. This offers many advantages if you have a large store, a terrace, or even if you have several stores. In fact, you can even collect home delivery orders on the spot, or manage the collection through an electronic device.
The POS system cannot operate independently from the rest of the company's management tools. For example, when a sale occurs, inventory must be updated in real time, as units that are no longer available must be written off. On the other hand, a company's relationship with its customers can have many implications. For example, a customer may want to reserve a table at the restaurant; you can manage this directly with a current POS system. Or maybe you have created a loyalty card for customers, whose data you have registered in your POS system. This is only possible with current POS tools.
The latest systems may even have a self-service kiosk, allowing customers to place orders directly on a screen, without having to queue at the cash register.
POS solutions for the HORECA sector
These are some of the sectors in which POS software can be applied.
1. Restaurants
With this solution, it is easier to manage table service, payment control or home deliveries through delivery chains. All integrated in a single software so that customer service staff can work quickly and agile.
2. Supermarkets
The point-of-sale program is also a great help for supermarkets of all sizes. With this tool you can facilitate automatic payment, reduce queues or carry out customer loyalty programs.
3. Corporate Catering
It is the ideal tool for corporate catering companies to control their orders online and manage them quickly and without making administrative errors.
4. Fast food
Fast food chains are also undergoing significant changes. This is why conventional software is no longer useful.
One of the growing trends, especially in this post-pandemic era, is the widespread use of home-delivered meals. With a Point of Sale software solution, delivery locators and the systematization of tasks in the kitchen can be managed.
5. Retail stores
Every retail store needs a POS solution that allows inventory management, shift control or efficient payment management. With this type of tool you can have all this information accessible in real time and manage online and offline payments quickly.
6. Bakeries
Bakeries have also expanded their scope of action in recent years. A modern and advanced point-of-sale program that can manage omnichannel, facilitating telephone sales, online sales and sales in your physical store and franchises in an integrated way.
Does your company need a POS solution?
Yes, you need a POS system to be able to charge your customers and manage your restaurant digitally. It doesn't matter if you have a bakery, a coffee shop, a grocery store or a restaurant, no matter what size it is. The right thing is that you can have a POS integrated with your management system, which allows you to manage card payment and adapts to omnichannel sales, from delivery apps to your own eCommerce.
You've probably already seen the advantages of a POS in your business. But now you're wondering if your small business really needs this kind of tool. Perhaps you think that since you are a small business you don't need to have a computer program. The truth is, however, that your industry is evolving. Since the Covid-19 pandemic, many restaurants and cafés have had to adapt, implementing new commercial offers such as home delivery through delivery chains. You are open to new management opportunities and don't want to turn your back on technology.
A POS solution is a boon to your business sales. Many customers today will pay for their orders by credit card or cell phone over cash orders. If you could also have a record of your customers, the management of your restaurant or cafeteria would be easier. You could manage reservations, keep track of your loyalty program, make it easier for customers to buy through the self-service kiosk...
Choose the right POS solution for your business
Not all POS systems are adapted to the needs of HORECA management today. It is therefore essential to be aware of this reality and use POS solutions that meet the challenges that your restaurant faces.
Zucchetti Spain's Tilby POS software, the POS solution in the cloud for SMEs in the HORECA sector, has all the functionalities for an efficient management of sales, orders and all the services of your business. You will be able to manage tables and reservations, kitchen management, loyalty program, bank card payment, self-service kiosk and all the other advantages of a Point of Sale program.